Training Programs
According to client needs, CBA will design and execute training programs involving a series of seminars that – according to specific objectives – may include workshops, activities and labs to support and enhance learning.
Our well tested methodology includes consulting with the client to identify specific training needs, custom designing of the program as a whole as well as individual training sessions, implementation and continual evaluation.
Besides being able to design a comprehensive strategy and programs for Human Resources development, CBA offers classroom training in a variety of topics, delivered both by in-house trainers / experts as well as external associates who are recognised experts in their fields.
Ad-hoc seminars / workshops are also designed and executed, aiming to boost knowledge and close specific gaps identified by our clients.  Below is an indicative – yet not exhaustive – list of topics of the most common seminar delivered by CBA:
  • Change Management
  • Corporate Social Responsibility
  • ISO 9001
  • ISO 14001
  • ISO 18001
  • Total Quality Management (TQM)
  • Business Process Reengineering
  • Productivity Improvement Planning & Control
  • Performance Measurement
  • Business Continuity and Disaster Recovery
  • Business Planning
  • Small Business Management
  • Family Business Development
  • Marketing and PR – From theory to practice
  • Customer Service / Care
  • Customer Satisfaction Measurement
  • Advanced Selling Skills
  • Effective Sales Supervision
  • Basic Salesmanship Techniques
  • Introduction to Merchandising
  • Environmental Impact Assessment
  • Energy Audits
  • Hotel Management
  • Front Office Management
  • Food and Beverage Management
  • Hazard Analysis and Critical Control Points
  • Finance for Managers
  • Risk Assessment
  • Innovation Management
  • Developing Assertiveness
  • Effective Presentation Skills
  • Communication / Listening Skills
  • Problem Solving Techniques